STALEGO SYMMETRIA INTERNATIONAL LTD places the highest priority on the protection of your personal data and complies with applicable data protection legislation, including the European General Data Protection Regulation (EU) 2016/679 ("GDPR") and any applicable national laws.
This Privacy Policy applies to the Symmetria website, the Symmetria mobile application, and any related services provided by STALEGO SYMMETRIA INTERNATIONAL LTD (collectively, the "Services").
STALEGO SYMMETRIA INTERNATIONAL LTD has implemented appropriate technical and organizational measures to safeguard personal data during transmission, storage, and processing. While we take all reasonable precautions to protect your information, no method of transmission over the Internet can guarantee absolute security.
We collect and process only the personal data necessary to provide our Services and fulfill our legal obligations.
Processing of Personal Data
The processing of your data is carried out in accordance with:
the terms of our contractual relationship,
your consent, where required,
the obligations of STALEGO SYMMETRIA INTERNATIONAL LTD arising from the law (e.g., tax, labor, insurance legislation, etc.), and
the legitimate interest of STALEGO SYMMETRIA INTERNATIONAL LTD.
The processing of your data is conducted by authorized personnel of STALEGO SYMMETRIA INTERNATIONAL LTD and, where necessary, by carefully selected service providers acting on our behalf under contractual confidentiality and data protection obligations.
Information We Collect
Depending on your use of our Services, we may process the following categories of information:
Name
Email address
Username and account credentials
Appointment history and upcoming appointments
Loyalty points balance and related activity
Service usage information necessary to provide our Services
Device type
Operating system version
Application version
Log and diagnostic information necessary for security, troubleshooting, and service improvement
If you choose to receive notifications, the mobile application may use a device notification token to send service-related notifications, including appointment reminders and account-related updates.
Purpose of Processing
We process personal data in order to:
create and manage user accounts;
provide access to appointments and loyalty programme information;
send appointment reminders and service notifications;
provide customer support;
maintain the security and integrity of our Services;
comply with legal and regulatory obligations;
improve and maintain the functionality of our Services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. Where required by law, cookies are used only with your consent.
Sharing of Information
We do not sell personal data.
Personal data may be shared only:
with service providers who assist us in operating the Services;
where required by law, regulation, court order, or competent authority;
where necessary to establish, exercise, or defend legal claims.
Any third-party processors are contractually required to protect personal data and process it only in accordance with our instructions.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal obligations.
Where account information relates to financial transactions, invoices, tax records, or other records subject to legal retention requirements, such information may be retained for up to ten (10) years following the end of the relevant business relationship, or for any longer period required by applicable law.
Technical logs and operational records may be retained for shorter periods as necessary for security, auditing, and troubleshooting purposes.
Once retention periods expire, personal data is securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.
Account and Data Deletion
Users may delete their account directly through the website or mobile application.
When an account deletion request is submitted:
access to the account will be removed;
personal data that is no longer required for legal, regulatory, accounting, tax, fraud prevention, security, or dispute resolution purposes will be deleted or anonymized;
information that we are legally required to retain may be retained for the applicable statutory retention period.
Users may also request deletion of their personal data or obtain further information by contacting us at:
We will process deletion requests in accordance with applicable data protection laws.
Your Rights
Subject to applicable law, you may have the right to:
access your personal data;
correct inaccurate personal data;
request deletion of your personal data;
restrict or object to certain processing activities;
request portability of your personal data;
withdraw consent where processing is based on consent;
lodge a complaint with a competent data protection authority.
Contact Information
Data Controller:
STALEGO SYMMETRIA INTERNATIONAL LTD
Ethnikis Antistaseos 66
152 31 Halandri, Athens
Phone: +30 210 67 45 555
Email: info@symmetria.com